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1. Application
Applicant contacts GPTC for information regarding certification
• Request for Quotation Form
• Authorization to Proceed Form
• Client Checklist
Complete RFQ Form to receive an Estimated Cost Quotation. Return Authorization to Proceed along with Application Fee to CIRQ
Returned forms are logged by GPTC. They are reviewed and confirmed as complete/eligible to proceed.
Audit scope, objective and criteria are defined and confirmed with the applicant.
Self-Assessment Form and invoice for Pre-Assessment are sent electronically to the Applicant once the application is approved
Applicant completes the Self-Assessment Form. Queries can be directed to GPTC via email or phone.
The Self-Assessment and the company’s Quality Manual are returned to GPTC electronically with other attachments as requested within the document.
Payment for the Pre-Assessment must also be sent at this time to enable the process to continue.
GPTC receives and logs the completed Self-Assessment and attachments.
Self-Assessment and Quality Manual are checked for completeness prior to being assigned to an auditor for the Pre-Assessment.
The Self-Assessment and Quality Manual are now reviewed against the ISO Standard and Scope of Certification on Application to determine completeness and Applicant’s preparedness for certification.
A Pre-Assessment Report is provided to the Applicant on completion of this process.
The Applicant may be required to provide additional information or clarifications during this process when requested by an GPTC representative.
The assigned Auditor undertakes a desk to review [Pre-Assessment] of the information provided in the Self-Assessment and Quality Manual against the requirements of the applicable standards and against the Scope of Certification on the Application
Recommendation is made to proceed to the on-site audit or a request may be made to address issues arising in the Pre-Assessment first.
This is the stage when GPTC and the Client communicate to plan and arrange the onsite audit.
Outputs include:
• Audit Schedule
• Certification Agreement
• 50% partial payment for the expected initial certification audit costs.
The scope of the audit may need to be clarified to determine the ISO clauses covered at each location and the various sites/locations to be audited.
The Applicant will be contacted by GPTC at this stage.
The Applicant will be required to sign off (email acceptable) on the Audit Schedule, the Certification Agreement, and pay 50% of the initial Certification Audit costs prior to proceeding with the on-site audit.
GPTC contacts the Applicant and develops the Audit Schedule in consultation with the Applicant.
Logistics and location details would need to be confirmed.
GPTC confirms that the Audit Schedule, Certification Agreement, 50% payment are received prior to proceeding with the audit.
This is the on-site audit process.
Client headquarters will always be the first location audited followed by other locations as per the Audit Schedule.
The Quality Representative will need to organize auditor access to documents and personnel in order to ensure the audit process is seamless.
The Lead Auditor will confirm who should receive the Audit Report, which will be sent electronically, within 2 weeks of the actual on-site audit.
Auditors will confirm in writing, prior to commencing work on each audit that no conflict of interest exists w the particular client.
Auditors will seek objective evidence to establish compliance to the ISO clauses according to the scope of audit.
As a result of the audit an Audit Report is prepared by the Auditor/s and submitted to GPTC.
The Final Audit Report is approved by GPTC management prior to being sent to the Client
It may be necessary, from time to time, for the Lead Auditor to contact the Client’s Quality Representative in order to clarify matters while preparing the final audit report.
All members of the audit team have input into the final report.
The Lead Auditor shall provide the final report to GPTC for review and approval.
The Lead Auditor and GPTC management will consult to ensure approval of the Final Report.
GPTC management will make the decision regarding certification.
The Audit Report and final invoice is sent to the client. The final invoice will include:
• _Final cost of audit
• _Certification Fee
• _Annual Management Fee
The Audit Report will be received within 2 weeks following the last day of on-site auditing.
If details regarding the Client company’s structure, services offered or their Quality Representative change, please inform GPTC to ensure the ongoing audit scheduling can be maintained.
Certificate of Compliance is issued when the payment of the final invoice is received.
Client name and scope of certification is add to the Certification Register on the GPTC website
Feedback is requested from the Client after each audit
Appropriate Client personnel will be asked to participate in a short survey with the Managing Director of the GPTC organization.
A member of GPTC management will contact the Client to collect their feedback regarding their recent audit experience, in order to improve GPTC services.
Planning for 1st Surveillance Audit begins approximately 9 months following the Certification Audit
The Client’s Quality Representative will work with GPTC to begin this planning process.
GPTC will contact the Client to initiate this process.
Planning for 2nd Surveillance Audit begins approximately 9 months following the 1st Surveillance Audit
The Client’s Quality Representative will work with GPTC to begin this planning process.
GPTC will contact the Client to initiate this process.
Planning for the Re-Certification Audit begins approximately 9 months following the 2nd Surveillance Audit
The Client’s Quality Representative will work with GPTC to begin this planning process.
GPTC will contact the Client to initiate this process.
